Questions people actually ask us

Not at all. A good chunk of our work is still plain websites: a new site for a clinic, a refresh for a restaurant, a landing page for a launch. The “engineering-led” bit on the homepage just means we write proper code behind it — so the site stays fast, your team can update it without a ticket, and nothing falls apart when you want a new page next quarter.

No. AI agents and custom assistants are one part of what we do, not the whole offering. Plenty of our clients come for a regular website, a small online store, or an internal tool — and never touch the AI stuff. Same team, same quality bar; we scope to what you actually need.

Start with a call. Tell us what's in the way — a slow site, a manual process, a campaign that needs a proper page — and we'll tell you honestly whether it's a week of work, a month, or something to sit with a bit longer before spending on.

Most engagements run on a monthly subscription rather than a large one-time retainer. You pay per month, we keep building, looking after, and improving what we've shipped. If you stop, you stop — no lock-in, no five-figure bill to get started.

Because websites and software aren't “done” after launch. Google changes its rules, payment providers update their tools, browsers break things, your team asks for a new page. A monthly fee keeps someone actually on the hook for all of that.

It also means you don't have to re-tender every time you want a tweak. The small requests that usually turn into painful change-orders with other agencies just get done that week.

Design and development hours, hosting, monitoring, security patches, measurement (analytics wired up so you can see what works), and a rolling list of small improvements. Bigger pieces — a whole new feature, a rebuild of a section — get scoped and agreed separately, so you're never surprised by a bill.

For very defined one-off pieces (a landing page for an event, a specific small feature), yes. For ongoing sites and apps, we'll usually talk you out of it. Fixed-price handovers tend to end with a six-month string of “just one more thing” phone calls that cost more than the subscription ever would have.

We usually ask for a short initial period (a few months) so there's time to actually ship something worth paying for. After that it's month to month. Cancel when it stops being useful — we'd rather you stay because you want to, not because a contract says so.

A live preview link by the end of the first week is normal. Marketing sites usually go live in four to eight weeks; apps with sign-in, payments, and integrations take longer depending on scope.

You do. Your domain, your hosting, your repo, your data. We sit as a user on the things we need access to; the moment you want us off, you remove the user. No hostage situation, no custom platform you can't leave.

We'll hand over cleanly. The stack we use is mainstream enough that any competent developer can pick it up — that's deliberate. You shouldn't feel stuck with us because nobody else can read the code.

Yes. Most of our day runs on Slack, Google Meet, and shared docs. We've worked with teams across Asia, Europe, and North America. The only thing that matters is whether the overlap window fits how your team likes to work.

We'd rather not. Tell us what they own and we'll fit around it. Sometimes we're the main builders; sometimes we're just the extra hands for a sprint when they're crunched. Either way we write a plain one-pager up front that says exactly who does what.

Yes — and it's usually easier if we do, because then there's one number to call when something goes sideways at 11pm. If you'd rather keep hosting with a provider you already trust, that's fine too; we'll work with what you have.

Send us a note through the contact page. First call is free and usually 30 minutes — we'll either sketch a scope there and then, or tell you honestly that this isn't the right fit yet.