A helper that answers for you — in your voice
Your customers are asking the same five questions. Hours, pricing, “do you deliver to…”, “can I change my booking”. A general chatbot gets those wrong in small, embarrassing ways. We set up a helper that reads from the materials you actually approved — and quietly hands the thread to a real person the moment it's out of its depth.
Where it lives
On your website. For the first wave of visitor questions — hours, what you offer, next steps — so a live human isn't the only option at 10pm on a Sunday.
On WhatsApp or Messenger. Same answers, same tone, wherever your customers already message you. No more three-people-repeating-themselves across three channels.
What you get, in plain terms
Answers from your own wordsIt reads from the FAQs, price lists and policies you already have — not whatever a generic chatbot guesses about your pricing.
Topics it won't touchRefunds, complaints, anything legally sensitive — we agree up front what should always go to a person. No surprises on day one.
A clean hand-over to your teamWhen it steps out, your staff get the conversation so far, not a cold “hello”. The customer doesn't have to repeat themselves.
Why trust us with this, vs. any other vendor
Every agency has a chatbot slide in the pitch deck. The difference shows up in the small print: who reads the reply logs, how fast you can change an answer, who's on the hook when it gets something wrong. We share that work with you from week one — same rhythm we use for the rest of our builds.
Under the hood: the assistant sits next to the rest of your site rather than as a mystery widget bolted on. Ask us and we'll show you exactly what it reads, what it stores and what it doesn't.
How we roll it out
- Decide what it's allowed to say. We go through your materials together, mark what's fair game, and flag what must always go to a person.
- Start on one channel. Usually the website first. Once it's behaving, we add WhatsApp or Messenger.
- Your team corrects the early replies. Thumbs up, thumbs down — we read the feedback and tune the answers every week until they're steady.
- Keep it fresh. Pricing changed? New service? We update what the helper knows instead of it confidently quoting last year's rate.
From the homepage? This expands the Custom AI assistant card in the second services grid. Jump back to that grid.
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Ready to pilot an assistant?
Share your channels, your must-answer questions, and how you handle escalations today — we'll propose a scoped first release.