Custom AI assistant
We train a helper that speaks in your voice and pulls answers from materials you already trust: FAQs, price lists, policies, and internal playbooks you approve. When it's unsure, it passes the thread to a person instead of inventing facts.
Where it lives
Your website: first-line questions for visitors — hours, services, next steps — without turning every click into a form queue.
WhatsApp & Messenger: the same tone and answers wherever customers already message you, so support isn't re-explaining the same policy in three places.
What we put in place
Grounded answersRetrieval from docs you control; updates when your copy changes — not a generic model winging your pricing.
GuardrailsTopics to escalate, tone, and compliance-sensitive flows reviewed before go-live.
HandoffClear rules for when a human steps in — with context attached so staff don't start from zero.
Fit with the rest of your stack
Assistants sit alongside your Next.js site, Firebase or GCP services, and the automations we wire for your team — same engineering discipline, not a bolt-on chat widget from a mystery vendor.
How we roll it out
- Content audit. What should the bot know — and what must never be automated?
- Pilot channel. Often web first, then messaging once answers are stable.
- Review loop. Your team corrects bad replies; we tighten retrieval and prompts.
- Operate. Monitoring, logging, and periodic refresh as your offers change.
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Ready to pilot an assistant?
Share your channels, your must-answer questions, and how you handle escalations today — we'll propose a scoped first release.